I finally reached a supervisor following sixteen calls they usually appeared very valuable BUT Once more, Not a soul SHOWED to the appointment time to correct the carpet. NO ONE will return a get in touch with and After i call no manager is at any time obtainable so below I'm. Your customer help is appalling. This is often my last effort for somebody with your team to choose accountability and repair the condition ahead of documented to your BBB and additional next Techniques are taken.
Was offered a totally free home carpet installed, took several months to finish due to the fact People installers had car problems, couldn’t make it or experienced to go away early as the manager at Empire preferred them at another position that was more critical. It's been Yet another month, An additional five calls designed, carpet in cost-free place and compensated area now coming apart within the seems. One more awful installation job. Spoke to your Tim Sherwin (864-973-8096) from Empire whose response was; “you got a absolutely free area”, “we use subcontractors”, which in his brain justifies the awful occupation done in that free space and also the nightmare sequel to one other room which was NOT free.
Jeremy, the salesman went out of his way to support us and our requirements. He definitely has the customer in your mind. So, we requested hardwood and carpet on September twenty, 2018. We had scheduled the installation to be carried out on Monday, November nineteenth.
Now here is wherever it genuinely receives lousy, Friday waited about all day long no service, Shock, the installers once more went the wrong house once again, called service Dept again, very long wait, I had to influence them which i was house and come to determine they went to my mom’s home again (throughout town) She's not in your house. Okay wait it receives even worse. I talked them no service Dept. and established the installation date for the next Monday, The installers contact me and convey to me that They are going to be at your home between 1pm-3pm, very well you can’t believe that it but I can 3pm no-one had confirmed up. Indeed I am aware that you are laughing now but all over again they went to the incorrect tackle. called Service Dept yeah correct, they advised me which i was scheduled for installation for Nov nineteenth, (The working day my mom was to own her carpet set up) have you been kidding me not once again.
We feeling your frustration, and we’d choose to abide by up with you. Please email us at customersupport@ empire-today.com with the two your concerns and account info.
He informed me which the carpet installers were not the schedulers and they ought to not have instructed me that they would be again at nine:00 AM. Terri even told him that we would be prepared to agenda it at a later on date if he would honor their promotion which was to provide the instillation carried out by Thanksgiving or it was cost-free.
We understand your aggravation, and we’re sorry to hear that you choose to were being unsatisfied with the carpet padding you obtained. You should e mail us at customersupport@ empire-today.com with both equally your account and contact information and facts. Make sure you point out Headquarters in the subject line.
We sincerely apologize with the delay and comprehend your annoyance. We’re informed that We've got spoken for you, and have rescheduled your installation for seven/3. We’ll proceed to follow up with you in order that your installation gets finished as scheduled.
Your customer service or whoever handles your complaints is Terrible! This is completely unacceptable the best way this was dealt with……what a joke!!
We all know delays is usually disheartening, and we’re let down to hear that the installation has not been concluded. We’ll be in touch along with you Soon to debate your concerns.
We guarantee you that we choose issues for example these pretty very seriously, and we sincerely apologize to the inconvenience. We’ll be in touch with you shortly to get started on working on a resolution.
When I called my profits person I used to be explained to it had by no means took place prior to but a supervisor would phone me. When he did, above every day later empire today flooring reviews he was unapologetic and Pretty much unbelieving of my working experience. I asked for any refund and he explained, while this has not occurred, that won't a choice. I used to be bought an item that they do not provide, was still left using an unsafe environment and after that when left without any other selection experienced them set up the things they experienced for basic safety of my relatives. He then termed me on a daily basis or two later on and claimed they might present me $three hundred which is just not close to what I paid out for this. Also, once the I stalkers still left I had tiles lifting up. I stayed off them lengthier than they mentioned, but nonetheless there was destruction. They came back to repair it but obviously didn't set down enough adhesive to begin with. I'm very unhappy, I used to be sold a product they do not even make. Then experienced harm to other flooring and appliances by their Installers. Then when I made their administration informed I had been addressed poorly and supplied an extremely minimal fiscal refund. Remember I also had to fix my bordering ground and appliances. Income, install, and administration have been all incompetent. I'd propose that anyone else pick a distinct service provider.
I am nonetheless waiting around. I now come to feel like I've wasted my money and I'm sure I have squandered my Worthwhile TIME!
We dislike delays as much as you do, and sincerely regret the inconvenience. We’ll be in contact along with you Soon to reschedule your installation.